Welcome to Velvet Vista. This Cancellation & Refund Policy governs hotel room bookings and payments made through  the ICICI Bank payment gateway on our website.

1. Booking Cancellation

• Guests may cancel their booking up to 48 hours before the check-in date for eligible refunds.
• Cancellations made within 48 hours of check-in may attract cancellation charges equivalent to one night’s stay or the full booking amount, depending on the booking type.
• Certain promotional, discounted, or non-refundable bookings may not be eligible for cancellation or refund.
• Cancellation requests must be made through our official contact details or booking platform.

2. Refund Policy

• Eligible refunds will be processed within 7–10 business days to the original payment method.
• Refund timelines may vary depending on the customer’s bank or payment provider.
• No refunds will be provided for:
  • No-show bookings
  • Early check-outs
  • Non-refundable or special offer bookings
  • Services already utilized

3. Modification of Booking

• Booking modifications are subject to room availability and applicable price differences.
• Additional charges may apply for date changes, room upgrades, or special requests.

4. Failed or Duplicate Transactions

• If payment is deducted but the booking is not confirmed, the amount is generally auto-reversed by the bank within 5–7 working days.
• In case of duplicate payments, guests should contact us with transaction details for verification and refund assistance.

5. Payment Security

All online payments are securely processed through the ICICI Bank payment gateway. Velvet Vista does not store customers’ card or banking details.

6. Contact Information

For cancellation, refund, or booking-related assistance, please contact:

Velvet Vista
Phone: 7056700227
Email: Stoneagehotelshoghi@gmail.com