Welcome to Velvet Vista. This policy explains the usage and responsibility of customer login credentials for accessing our hotel booking platform.

1. Account Responsibility

• Customers are responsible for maintaining the confidentiality of their login credentials, including username, email ID, and password.
• Any activity performed using your account will be considered your responsibility.

2. Secure Password Usage

• Users are advised to create strong passwords using a combination of uppercase letters, lowercase letters, numbers, and special characters.
• Sharing login credentials with third parties is strictly discouraged.

3. Unauthorized Access

• If you suspect unauthorized access to your account, please notify us immediately through our official contact details.
• Velvet Vista will not be liable for losses caused by unauthorized use resulting from negligence in protecting login credentials.

4. Account Suspension or Termination

We reserve the right to suspend or terminate customer accounts in cases involving:

• Fraudulent activity
• Misuse of the booking platform
• Violation of website terms and conditions
• Providing false or misleading information

5. Password Reset

• Customers may reset their password using the “Forgot Password” option available on the login page.
• Password reset instructions will be sent to the registered email address.

6. Data Privacy

Customer login information is securely managed and protected in accordance with applicable privacy and data protection practices. Velvet Vista does not share login credentials with unauthorized third parties.

7. Contact Information

For login-related assistance, please contact:

Velvet Vista
Phone: 7056700227
Email: Stoneagehotelshoghi@gmail.com