At Velvet Vistas Hospitality, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy describes how we collect, use, store, and safeguard information when you interact with us — whether through our properties, website, or other communication channels. This policy applies to both of our properties: The Stone Age and Sojha Hills.
By making a reservation, using our services, or visiting our website, you agree to the terms described in this Privacy Policy. We encourage you to read it carefully.
1. Information We Collect
We collect information necessary to provide you with a personalised and seamless hospitality experience. This includes:
1.1 Personal Identification Information
- Full name and date of birth
- Government-issued ID details (as required by law for check-in)
- Email address and phone number
- Postal or billing address
1.2 Reservation & Stay Information
- Check-in and check-out dates
- Room or cottage preferences and special requests
- Number of guests, including children
- Purpose of visit (leisure, celebration, corporate retreat, etc.)
1.3 Payment Information
- Credit/debit card details (processed through secure third-party payment gateways)
- UPI, net banking, or other payment method references
- Billing records and transaction history
1.4 Digital & Behavioural Data
- IP address, browser type, and device information
- Pages visited on our website and time spent
- Cookies and similar tracking technologies
- Feedback, reviews, and survey responses
2. How We Use Your Information
Your information is used solely for legitimate business purposes, including:
- Processing reservations and managing your stay at The Stone Age or Sojha Hills
- Verifying guest identity as required by applicable Indian law
- Sending booking confirmations, pre-arrival instructions, and post-stay communications
- Processing payments and issuing invoices or receipts
- Personalising your experience based on your preferences and past visits
- Responding to enquiries, complaints, or feedback
- Improving our services, website, and overall guest experience
- Sending promotional offers, special packages, and updates (only with your consent)
- Complying with legal and regulatory obligations
3. Sharing of Information
We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:
3.1 Trusted Service Providers We engage third-party service providers such as payment processors, booking platforms, IT support vendors, and marketing agencies who assist in delivering our services. These parties are contractually obligated to maintain confidentiality and use your data only as directed by us.
3.2 Legal Obligations We may disclose your information to government authorities, law enforcement agencies, or courts where required by law, including under the Hotel Receipts Act, the Information Technology Act 2000, or any other applicable Indian legislation.
3.3 Business Transfers In the event of a merger, acquisition, or sale of any part of our business, your data may be transferred as part of the transaction. We will notify you of any such change and ensure your data remains protected.
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Guest registration records may be retained for a period of up to five (5) years in compliance with applicable hospitality and tax regulations. After this period, your data is securely deleted or anonymized.
5. Data Security
We take the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These include:
- Secure HTTPS encryption on our website
- Restricted access to personal data on a need-to-know basis
- Regular security audits and staff training
- Secure third-party payment processing compliant with PCI-DSS standards
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our site, remember your preferences, and improve functionality. You may choose to disable cookies through your browser settings; however, this may affect certain features of our website.
We may also use third-party analytics tools (such as Google Analytics) to collect anonymised usage data. These tools have their own privacy policies and we encourage you to review them.
7. Your Rights
As a guest, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you.
- Right to Correction — You may request that we correct any inaccurate or incomplete information.
- Right to Deletion — You may request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent — You may withdraw consent for marketing communications at any time.
- Right to Object — You may object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.
8. Children's Privacy
We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If you believe a child has provided us with personal information without consent, please contact us and we will take steps to remove such information from our records.
9. Third-Party Links
Our website may contain links to third-party websites, travel platforms, or booking portals. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Velvet Vistas Hospitality
Properties: The Stone Age | Sojha Hills
Email: Stoneagehotelshoghi@gmail.com
Phone: +91-7056700227
Website: www.velvetvistashospitality.com
Thank you for choosing Velvet Vistas Hospitality. We look forward to welcoming you to The Stone Age and Sojha Hills.
Let me know if you'd like to edit any section — such as adding your address, changing contact details, or adjusting any clause.