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1. Overview

At velvetvistashospitality , we aim to provide a smooth booking experience. This Refund Policy outlines the conditions under which refunds may be issued for hotel reservations made through our website or other booking channels.

2. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • Cancellation made within the allowed free cancellation period

  • Duplicate payment or transaction error

  • Booking cancelled by the hotel due to unavoidable circumstances

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Cancellation made after the allowed cancellation window

  • No-show (guest does not arrive on check-in date)

  • Non-refundable or discounted bookings clearly marked as “Non-Refundable”

  • Early check-out or unused services

4. Cancellation-Based Refunds

  • Full refund: If cancelled within [X hours/days] before check-in

  • Partial refund: If cancelled after free window (as per cancellation charges)

  • No refund: If cancelled very close to check-in or after check-in date

5. Refund Processing Time

  • Refunds will be processed within 5–10 business days after approval

  • The time taken for funds to reflect depends on your bank or payment provider

6. Mode of Refund

  • Refunds will be issued via the original payment method

  • For payments made via gateways like Razorpay, the refund will be credited back to the same account/card/UPI

7. Transaction Charges

  • Any payment gateway or bank charges (if applicable) may be deducted from the refund amount

8. Hotel-Initiated Cancellation

If velvetvistashospitality cancels a confirmed booking:

  • Guests will receive a 100% refund, OR

  • Option to reschedule the booking (subject to availability)

9. Force Majeure

Refunds may not be applicable in cases of events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes or emergencies

10. How to Request a Refund

To request a refund, contact us with your booking details:

Email: Stoneagehotelshoghi@gmail.com
Phone: 7056700227 

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the revised effective date.

12. Acceptance

By making a booking, you acknowledge that you have read and agreed to this Refund Policy.